World-Class Support Team
Our team is comprised of passionate individuals with experience that spans across years of internet radio and technical support. You'll always have our knowledgeable Support team at your service.
World-Class Support Team
Our team is comprised of passionate individuals with experience that spans across years of internet radio and technical support. You'll always have our knowledgeable Support team at your service.
Full-Service Help Desk
Your package comes with access to our ticket system, knowledge base, FAQs, and our platform status page.
Full-Service Help Desk
Your package comes with access to our ticket system, knowledge base, FAQs, and our platform status page.
We Hear You
I love using Live365 with the commercial insert option! Sometimes a local advertiser comes up in the insert and gives my station credibility in the area I target. I get ideas and suggestions from the Live365 Facebook page and the service I get from their support staff is excellent. I spent over 40 years in terrestrial radio, and when I retired, I wanted to get into internet radio as a hobby. I wasn't sure about joining Live365, but now I'm all in!
Chip Douglas Mosley
Jukebox 92.7 WEPQ Internet Radio
Premium Support
Start a Broadcast 4 or 5 package and get even more -- rapid response times and prompt attention to your request.
Premium Support
Start a Broadcast 4 or 5 package and get even more -- rapid response times and prompt attention to your request.
One-on-One Realtime Support
Receive help in realtime via screen sharing or phone call with a Support team member.
One-on-One Realtime Support
Receive help in realtime via screen sharing or phone call with a Support team member.
FAQ
Broadcasters can submit a request through the Live365 Support Portal or email [email protected].
Standard support is available Monday–Friday, 9 a.m.–6 p.m. ET. Premium plans include extended coverage.
Most tickets receive an initial response within one business day; complex issues may take longer.
Yes. Support services are prioritized for active broadcasters with paid plans.
Live365 offers broadcaster resources, setup guides, and FAQs at live365.com/broadcaster-resources.
Resources
Live365's Knowledge Base
Up Next
Broadcast for everyone to hear.
Need something custom? Have questions? Don’t see what you need? Reach out to a Live365 Product Consultant to discuss your broadcasting needs.
